Here’s the juicy part. A secret report from 2004 was unearthed. It warned the government that their communication was “seriously inadequate.” They hid it. For over a decade.
The Ombudsman now says this was maladministration. That’s a fancy word for “massive bureaucratic mess-up.” The government’s own rules were broken. Oops again.
But the real kicker? The judges said no to compensation last year. It was a huge blow. We cried, we raged, we ate cake. Then the Ombudsman said, “Hold my tea.”